Terms of service

Version 2026-11-09

These terms apply to the use of Fast Web Tracking (the "Service"), a website analytics service provided by Vinvu Software B.V., registered with the Dutch Chamber of Commerce under number 84836776 ("we", "us"). By creating an account or choosing a plan you ("you", the "Customer") agree to these terms.

1. The Service

Fast Web Tracking counts page views and other events on the websites you add, through a script you place on those websites, and shows the totals as statistics in a dashboard. It stores counters only. It doesn't use cookies, doesn't store anything in the visitor's browser and doesn't store IP addresses, User-Agent strings or visitor identifiers, as described in our privacy policy. We may improve and change the Service over time. We'll tell you in advance about changes that materially reduce its functionality.

2. Account and workspaces

• You must give accurate information and keep your login details secret. You are responsible for everything that happens under your account and in your workspaces.
• Each workspace has one owner. The owner and the admins they appoint can manage the workspace's plan and billing and invite other users. The owner is responsible for their use of the workspace.
• You must be at least 16 years old and, if you act for a business, authorised to bind it to these terms.

3. Plans, limits and fair use

• Each plan has limits for sites, monthly pageviews and how long statistics are kept, as shown on the pricing and plan pages. The monthly pageviews apply to all sites of a workspace together.
• Pageviews are always counted. When a workspace exceeds its monthly pageviews by more than 10%, its reports are locked. They become available again after an upgrade, an extra pageviews pack or at the start of the next calendar month. We email the owner when the workspace approaches and passes the limit.
• Statistics older than the history period of your plan are deleted automatically. This also applies when a workspace moves to a plan with a shorter history period.

4. Prices and payment

• Prices are in euros and exclude VAT. VAT is added where applicable. Businesses in another EU member state with a valid VAT number are invoiced with VAT reverse-charged.
• Paid plans and extra packs are billed in advance per month or per year and renew automatically for the same period until cancelled. Yearly billing comes with the discount shown at checkout.
• The first payment is made via our payment provider Mollie. With it you authorise us to charge future payments for your subscription to the payment method you used: your credit card, or your bank account by SEPA Direct Debit when you paid with iDEAL or a similar method. You'll receive an invoice by email for every payment.
• Upgrades and extra packs take effect immediately; the price difference for the rest of the current period is charged right away. Downgrades and cancellations take effect at the end of the paid period. Amounts already paid are not refunded, unless required by law.
• If a payment fails, we retry it and notify the owner. If it remains unpaid 14 days after the first failure, the workspace moves to the Free plan. Your sites and statistics are kept, but Free plan limits, including its shorter history period, then apply.
• We may change prices with at least 30 days' notice by email. The new price applies from your next billing period; you may cancel before then.

5. Consumers

If you use the Service as a consumer, you have a 14-day right of withdrawal from the start of a paid plan. Because the Service starts immediately at your request, we'll charge a proportional amount for the days used if you withdraw. Contact us to withdraw. Mandatory consumer law always takes precedence over these terms.

6. Acceptable use

You may not use the Service to:

• collect data unlawfully, including without a valid legal basis or the information people are entitled to under privacy law;
• send us personal data about the visitors of your websites, for example names, email addresses or other identifiers in page addresses, event names or campaign tags;
• add the script to websites you are not authorised to manage, or to websites that distribute malware or content that is illegal, infringing or harmful;
• send spam or unsolicited email, including through workspace invitations;
• overload, probe or bypass the security or limits of the Service.

We may suspend sites, workspaces or accounts that breach these rules, where possible after warning you. Report abuse to [email protected].

7. Your data

• You keep all rights to the statistics collected for your sites ("Customer Data"). You give us permission to process them only to provide the Service.
• To count a page view or event we briefly process the IP address and User-Agent string of the visitor's browser ("Visitor Data"). We use them to answer the request, limit the number of requests, detect bots and derive a coarse device category, browser family and operating system family, and then discard them. For Visitor Data you are the controller and we are your processor within the meaning of the GDPR. The data processing terms in section 8 apply.
• Customer Data consists of counters without visitor identifiers and is designed to contain no personal data. You are responsible for what you send in page addresses, event names and campaign tags.
• We describe what the Service does and doesn't collect, but we don't give legal advice. You remain responsible for assessing your own legal obligations for your websites, such as the information you give your visitors and whether consent rules apply to you.
• When you delete a workspace, its sites stop counting right away. It can be restored for 7 days; after that its sites and statistics are deleted permanently.

8. Data processing terms

• We process Visitor Data and Customer Data only on your documented instructions, which are given by your configuration and use of the Service, and not for our own purposes.
• Our staff and subprocessors are bound by confidentiality.
• We take appropriate technical and organisational measures. These include encryption in transit, not storing IP addresses, User-Agent strings or visitor identifiers, and access to statistics restricted to members of your workspace.
• You authorise the subprocessors listed in our privacy policy. We'll announce new subprocessors there at least 30 days in advance; you may object by cancelling.
• We help you, as far as reasonably possible, with data subject requests, data protection impact assessments and incidents. We notify you without undue delay, and where possible within 48 hours, of a personal data breach affecting Visitor Data.
• Visitor Data is not stored. At the end of the agreement we delete Customer Data as described in section 7, unless the law requires us to keep it.
• On reasonable request we provide the information needed to show compliance with these terms.

9. Availability and support

We aim for high availability but don't guarantee that the Service is uninterrupted or error-free. Planned maintenance is done at quiet times where possible. Support is provided by email on business days.

10. Liability

• Our total liability per year is limited to the amount you paid us in the 12 months before the event that caused the damage, with a maximum of €5,000. For the Free plan it is limited to €100.
• We are not liable for indirect damage, including lost profit, lost revenue or lost data.
• These limitations don't apply in case of intent or gross negligence on our part, or where the law doesn't allow them.

11. Term and termination

The agreement runs for as long as you have an account. You can cancel a paid plan at any time, effective at the end of the paid period, and delete workspaces and your account from the dashboard. We may end the agreement with 30 days' notice, or immediately in case of a serious breach of these terms.

12. Changes to these terms

We may update these terms. We'll notify you of material changes by email at least 30 days before they take effect. If you don't agree, you can cancel before the changes apply.

13. Governing law

These terms are governed by Dutch law. Disputes are submitted to the competent court of the District Court of Midden-Nederland, unless mandatory law gives a consumer the right to go to another court.

Contact

Vinvu Software B.V., De Kolk 6, 8255 PE Swifterbant, the Netherlands
Chamber of Commerce (KvK) 84836776 · VAT NL863402021B01
[email protected] · +31 (0)321 700 246